Finding a place that you can trust with your entire family's health is no easy feat in a bustling city. It requires not only professional medical expertise but also a sense of warmth that puts you at ease.
Our Story
Q1：
You've been coming to our clinic for several different needs - from family medicine to ENT. What keeps you returning to the same clinic for a diverse range of care?
A：
I keep coming back because the clinic feels welcoming and the staff are always attentive. Appointments are handled quickly, and everyone - from reception to doctors - is genuinely friendly and approachable. I also really appreciate that I can speak English and be understood without any stress, which makes navigating different specialties much easier. It feels like a clinic that truly values communication.
Q2：
Your children have also come to our clinic for various specialties. How has it felt having one place that looks after your whole family's health?
A：
It's incredibly convenient to have a single place that meets all our family's needs. From booking appointments to getting follow-ups, everything is streamlined through one mini-program and a single WeChat group. It saves a lot of time and effort, and I feel confident knowing that every member of my family can be cared for under one coordinated system.
Q3：
Thinking back over the years, is there a particular experience here that stands out as especially meaningful or memorable?
A：
One experience that really stands out is when I was struggling with perimenopause. I had already seen four different hospitals without answers and started to feel like I was being dismissed. When I was referred to Dr. Ferguson, I finally felt heard, supported, and understood. The same feeling of being truly listened to and cared for happened with Dr. Jane as well. It was such a relief to feel validated, supported, and guided through my health concerns - it made a huge difference for me emotionally and physically.
Q4：
Many people see healthcare as part of self-care. How do your visits fit into your overall sense of wellbeing?
A：
Our visits are a big part of how I maintain my wellbeing. Knowing that we have access to such high-quality care gives me peace of mind, so whenever I have a health concern, I feel comfortable reaching out. In fact, my last family doctor visit ended up being more than just a health check - it also led to a referral for a facial treatment, which I hadn't expected! It really highlighted how healthcare here doesn't just treat medical issues, but also contributes to overall self-care and feeling good about myself.
Q5：
Looking ahead, what do you hope the clinic continues to provide for your family — or what would you love to see in the next 20 years?
A：
Looking forward, I hope the clinic continues to offer the same excellent care for all the family. My family and I are looking forward to exploring all the services Am-Sino has to offer, and we wish to grow alongside the clinic towards a healthier future together.
Conclusion
Every genuine sharing is a valuable gift. Thank you for demonstrating how trust evolves into a lasting partnership over time. Am-Sino DingXiang Clinic is dedicated to remaining a steadfast partner in your family's health, moving forward together through all the seasons ahead.
